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FAQ

What is Senay Studio?

Senay Studio is a trademark of Senay Design Studio a Canadian textile design company offering design services & lifestyle products, including home textiles, custom furniture, and accessories ...

Where are Senay Studio products made?

All our products are designed and handmade with great care in Toronto, Canada by Senay Design Studio. Prints and paintings are original hand painted and/or digital drawn by Senay, Textile Designer and Creative Director behind Senay Design Studio.

What materials does Senay Studio use in its textile products?

We are a textile-based company that has been committed to quality and the environment. All of our textile products are made with natural fiber textiles such as 100% linen, 100% silk, linen/cotton mix, silk/cotton mix, 100% certified organic cotton and 100% wool, imported from Europe and US.

Why natural fabrics?

We offer natural fabrics primarily for ecological reasons, but we know there also are verified health reasons for placing only natural fibers against your skin. The inherent characteristics of natural fibers offer advantages in breathability, temperature regulation, durability, water absorption, antimicrobial properties, and more, versus synthetic fabrics that disrupt the normal function of your body due to their low breathability and encourages a favorable condition for bacteria growth, thereby causing or worsening skin disorders and the course of allergic reactions.

COTTON | LINEN | SILK | WOOL

How to care for natural fabrics?

Cotton, Linen/Cotton mix - Machine cool wash in gentle cycle, we recommend using phosphate free detergent. Tumble dry. Iron with hot iron for best results.

Linen - Machine cool wash in gentle cycle, we recommend using phosphate free detergent. Tumble dry for few minutes. Press with a hot iron while the fabric is still damp for the best result.

Silk, Silk/Cotton mix - Machine cool wash in gentle/delicate cycle or warm or cool water for hand-washing using a hair shampoo containing protein. The protein in the shampoo feeds the protein in the silk. Handle washable silk gently during washing; never twist or wring it. Hang silk out of direct sunlight to dry. Press silk while it is still damp with a warm iron (below 275 degrees), or use a steam iron.

Wool - Woolens (except felt) should always be natural dry-cleaned unless it is specifically marked "Washable." If washable use only cold water and a gentle cycle. Handle woolens carefully when they are wet to avoid stretching. To remove excess moisture, roll a wool article in a towel, then block it into shape and dry it on a flat surface. Dry thoroughly before storing wool products.

Felt - Clean felt by wiping lightly with a dry sponge or lint-free cloth to smooth the surface. Can be steam cleaned.

How are Senay Studio fabrics printed?

Our products are digital printed on natural fiber textiles using eco-friendly, water-based pigment inks. No additional chemicals are used in the printing or preparation process.

Why digital printing?

In our commitment to design greener products, our goal is to save energy and eliminate environmentally harmful substances. Digital printing is a new environmentally friendly printing technique. Digital printing techniques use 30 percent less water and 45 percent less electrical energy than classical printing techniques. Moreover, water used in cleaning processes is 3 % of the water used in classical printing. 700 liters water is required to clean a jig in a rotation printing; this means 7 tons of wasted water during a ten-colored rotation printing.

Does Senay Studio have a retail store or showroom location that I can visit?

Yes, we have a showroom in Mississuga, GTA, Canada. Our address is: 5250 Satellite Drive Unit 30, Mississauga ON L4W 5G5 Canada. You are welcome to visit us to see our products or to place an order. We are open by appointment only, between 11am-5pm. Please note that our products are made to order.

Also, Orders can be processed directly through this web site www.senaystudio.com. All transactions are processed using a secure server. Senay Studio does not hold any customer card details and we will never pass your details on to anyone.

We also sell our product: on the www.senaystudio.etsy.com, www.brika.com, www.oneofakindonlineshop.com/senay-design-studio

In what currency the Senay Studio's items are listed?

Items on this shop are listed in CANADIAN DOLLAR (CAD) currency.

How do I place on online order?

When you have found a product you wish to purchase, select the product you want and click "Add to Cart" the shopping cart and all the selected products will be displayed. If you wish to continue shopping you may do so by clicking the "Continue Shopping" button at the bottom of the shopping cart page. If you wish to remove an item from you cart, click the "Remove" button on the row with the product you want to remove. If you want to modify the product or quantity of an item in your shopping cart, click the " Edit" button located on the row with the product. If you are through shopping, click "Checkout" to proceed to secure checkout.

Why do I have to provide an email address when ordering?

Senay Studio uses your email address to send verification of your order. Senay Studio also use it to send notification of shipping, as well as how to track your package. We do not share your email address with any outside company or source.

Will sales tax be added to my order?

We are required to charge applicable provincial and federal sales taxes to orders shipping to destinations within Canada. No Canadian tax is added to products shipping to destinations outside of Canada. These products may, however, be subject to import duties or taxes in accordance with the laws of the destination country, which you or the recipient may be responsible for at the time of delivery. If you would like more information regarding possible import charges, please contact your local customs office.

What is the shipping policy?

We ship Canada Post standard shipping to Canada and the continental United States. If you would like rush delivery, please email us info@senaystudio.com to make arrangements.
We will ship Canada and the continental United States orders within 10 business days of when the order is placed and received the payment.

About international ordering and shipping options (for orders outside Canada and the continental United States) please contact us via email info@senaystudio.com


** Please note; The buyers, are responsible for any duty, taxes, handling fees, customs clearance charges, etc. required by your country for international goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research of what the additional cost will be.

If my order contains damaged merchandise, what do I do?

We endeavour to fill every order accurately, with quality merchandise.

What is your return and refund policy?

We realize that there may be situations where merchandise needs to be returned.
Products should be returned in perfect condition with tags attached within 7 days of purchase. We do not refund postage. We do not offer refunds on cut fabric which is why we recommend you order a sample. For more information please see Shipping & Returns

What if an item on my order is out of stock?

Your order very important to us. If an item on your order is out of stock, we will suggest substitutes. We will also give you information about backordering the item, if that is possible.

Can I buy Senay Studio products for my store?

If you are interested in carrying Senay Studio products please contact us for more information info@senaystudio.com